Refund policy

Returns and refunds

Questions about your order? Email barkdept@outlook.com with your order number.

Changing your mind

You can cancel an online order without giving a reason up to 14 days after delivery. Tell us by email, then send the goods back within a further 14 days. Contact us for the correct return address before posting; please do not return parcels to a supplier address on the packaging.

You may inspect an item as you would in a shop. Opening the packaging alone does not remove your cancellation rights. Please keep the packaging where possible. We may deduct any loss in value caused by handling beyond what is needed to establish the item's nature, characteristics and functioning, such as letting a pet chew it.

For change-of-mind returns, you pay the return postage. Keep proof of posting.

Refunds

We refund the original payment method, including any standard delivery charge, within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. Extra charges for premium delivery are not refundable. Your bank may take additional time to display the refund.

Faulty, damaged or incorrect items

Email us with the details and, if possible, photographs. We will help arrange the remedy you are entitled to and cover reasonable return costs for faulty or incorrect goods. These rights are separate from change-of-mind returns; this policy does not limit your statutory rights.

Optional cancellation form

Email to: barkdept@outlook.com
I wish to cancel my order for: [items]
Order number:
Ordered on / received on:
Name:
Address:
Date: