Shipping policy

Shipping with Bark Dept.

We deliver to the UK and eligible international destinations. Available destinations and delivery charges are shown at checkout before payment. Some countries, remote areas and addresses are not supported by our fulfilment partner.

Delivery charges

  • United Kingdom: standard postage and packaging included in the product price. No additional standard UK delivery charge at checkout.
  • Australia: £14.99 per order.
  • Other eligible international destinations: £9.99 per order.

These are our standard rates in GBP. If you shop in another currency, checkout shows the converted amount.

Processing and delivery

Orders are usually processed within 1–3 working days after payment, or up to 5 working days during busy periods. Estimated delivery times after dispatch are 7–14 working days for the UK, 7–18 working days for Australia and 10–25 working days for other international destinations. These are estimates rather than guaranteed dates.

Products are dispatched by our overseas fulfilment partner, Zendrop, and may ship from China. Customs checks, supplier availability and courier delays can affect delivery. Multiple items may arrive in separate parcels.

Customs and import charges

Depending on your destination, customs authorities or couriers may request import taxes, duties or clearance fees that are not collected at checkout. Any taxes or duties collected by us are shown before payment. Please check your local import requirements before ordering.

Tracking and order updates

When your order ships, tracking details will be sent to the email address used at checkout. Tracking may take a few days to update.

Address changes, delays or missing parcels

Please check your delivery address before placing an order. If you spot an error, or your parcel has not arrived within the estimated window, email barkdept@outlook.com with your order number. We will investigate with our fulfilment partner and help resolve the issue. Changes may not be possible once an order has been dispatched. If we cannot fulfil your order, we will contact you and refund any unfulfilled items and applicable delivery charges.

This policy does not affect your statutory rights.