Terms of service

Terms of service

This website is operated by Max Keily, a sole trader trading as Bark Dept. In these terms, “we”, “us” and “our” mean Max Keily trading as Bark Dept. Our business correspondence address is 5 Tyssen Street, Dalston, London, E8 2LY, United Kingdom. For help, email barkdept@outlook.com.

Orders and payment

Please provide accurate contact and delivery details and check your chosen colour or style before ordering. Our base prices are in GBP; where another currency is available, the checkout shows the currency and amount payable. The total, including any applicable taxes and delivery charges, is shown before you pay. Later price changes do not change an accepted order.

We email an acknowledgement when you place an order. Your order is accepted when we confirm dispatch. If we cannot accept or fulfil an order because of stock, payment, delivery or a genuine pricing error, we will contact you and refund any payment taken. We will not charge a higher price without your agreement.

Products and safe use

Product descriptions identify the item and available variants. Screen settings can affect how colours appear. Always follow the product's care and supervision guidance, choose an appropriate size for your pet and remove damaged toys. No pet toy is indestructible.

Delivery and returns

We deliver to the UK and eligible international destinations shown at checkout. Our Shipping Policy explains costs and estimated delivery times. Our Return and Refund Policy explains cancellation, returns and faulty-goods rights.

We use Shopify, payment providers, fulfilment partners and couriers to operate the store. We remain responsible for our obligations to you, including dealing with delivery problems. If a delay occurs, contact us so we can help.

Your rights

Nothing in these terms excludes liability where that would be unlawful, or limits your statutory consumer rights. Updates to these terms apply to future orders.